Updated: March 2024
Lore Health LLC maintains this website (https://www.lore.co) as part of our services to customers. Our Terms of Use describe the terms and conditions for your use of this website and any services provided through our website. When using our website and services, you are subject to any posted policies, guidelines, or rules, including our Privacy Notice and Community Guidelines. Please review them at https://community.lorehealthcare.com/privacy.
! If you do NOT agree with our Terms of Use, you should NOT use our website and services. Please review our Terms of Use carefully!
! The information on our website and in our services is NOT medical advice and we are not your doctor. You should NOT use our website or services to diagnose or treat medical conditions. Please consult a licensed medical professional for any questions about diagnosis, treatment, or clinical care.
! We are NOT your health insurer and we do NOT offer health insurance coverage. You should NOT use our website or services to make health insurance decisions. Please discuss any insurance questions with your health insurance plan.
! Some information on our website and in our services is user-generated content that we host. We are NOT the creator, publisher, or speaker of user-generated content.
! We do NOT sell personal information. We will use your personal information to: better serve user accounts and preferences; monitor accounts and enforce our Terms of Use; analyze and improve our operations, products, and services; comply with any disclosures required by laws or contracts; and deidentify and/or aggregate personal information to enhance privacy.
! Your choice to participate or not participate in optional research activities is completely voluntary and NOT required.
! We may update our Terms of Use at any time and will notify you of changes. You will ALWAYS be able to review changes and choose if you would like to continue using our website and services. The most recent version of our Terms of Use will be available at https://community.lorehealthcare.com/terms-of-use.
Age Requirement: Our website and servicers are intended for adults only. By using our website and services, you certify that you are at least 18 years of age. If you are under the age of 18, do not use this website.
Independent Relationship: Nothing in our Terms of Use nor your use of our website and services shall be construed to constitute a partnership, joint venture, employment, or agency relationship. Using our website and services does not give you the right or authority to incur, assume, or create any warranty, liability, or other obligation on behalf of Lore Health LLC or our affiliates.
Your Privacy: To help preserve your privacy, Lore Health LLC and our affiliates agree to treat any information you share with us in accordance with our Privacy Notice, and all applicable laws, rules, and regulations. You are responsible for reading our Privacy Notice to understand how we collect, use, and share data. Your personal information will only be used for one or more of the following purposes: 1) to better serve your account and preferences; 2) to monitor accounts and enforce our Terms of Use; 3) to analyze and improve our operations, products, and services for you; 4) to comply with any disclosures required by laws or under our contracts; and 5) to deidentify and/or aggregate your personal information to enhance your privacy in these uses. In choosing to receive our services, you consent to these uses of your personal information, and you can modify your preferences at any time.
Data: We will not collect or share data from you without your permission. If you want to know what data we collect from you and how to access a copy of that data, please review our Privacy Notice at https://community.lorehealthcare.com/privacy. You can also ask us to delete your data by pushing the Delete My Account button on Lore’s mobile app and website, or by emailing hello@lore.co with “Delete Account” in the subject line of your email. We will review and respond to all data requests within 45 days. We will work to verify and fulfill your request. Sometimes, we may have legal reasons and obligations that prevent us from completing a data request. If we cannot complete a data request due to legal reasons or obligations, we will explain why and offer to disable your account until our commitments have been fulfilled and we can proceed with your request. We are serious about comprehensive, rigorous, and effective data privacy and security practices, but data security is never perfect. This is why we use a data privacy and security framework that was independently developed by an organization called HITRUST. The HITRUST framework is widely considered to be the gold standard for privacy and security of health data. You can see more information about HITRUST at www.hitrustalliance.net. For other details about your data and Lore’s privacy policies, please carefully review our Privacy Notice.
Communication Services: Our website and services may contain forums, bulletin boards, chat areas, message boards, feeds, groups, communities, and/or other message or communication channels designed to help you to communicate with other users. We caution you against publicly posting personally identifying information about yourself through our website and services. If you share your contact information with other users, they may gain access to personal information about you through other means outside our control. We are not responsible for the release of personal information by others about you.
Monitoring and Removing Information: Lore Health LLC and our affiliates reserve the right, but are not obligated, to monitor information posted in any public area of our website and services. We retain the right to remove any information our staff deems to be harmful.
Hosting User-Generated Information: Our website and services will enable you to upload or post a wide variety of information and content. Lore Health LLC and our affiliates do not own the information you choose to upload or post through our website and services. We host your user generated information and use it with your permission. We are not the publisher or the speaker of user generated information. Lore Health LLC and our employees, agents, and affiliates are not responsible for the truthfulness, accuracy, or nature of user generated information.
Rewards: If you participate in Lore Health LLC’s website or services, you may be eligible to receive rewards. Lore Health LLC and our affiliates retain sole and absolute discretion to adjust reward amounts at any time for participation in our website or services. All rewards are subject to availability and may be changed without notice. We may stop offering rewards without notice.
Optional Research Activities: Lore Health LLC’s website and services may contain optional activities that include research. Your choice to participate or not participate in optional research activities is completely voluntary and NOT required. Research is NOT medical care or medical treatment. Any aspect of our website and services that involves the participation of real people in research, is clearly labeled and disclosed as research. We do NOT conduct research involving real people unless an independent review board approves our research plan. If our optional research activities compensate you for your time and efforts, that compensation may be taxable income. Any personal income tax liability for compensation you choose to receive through our optional research activities is your sole responsibility. If you choose to participate in any of our optional research activities, we will ask you to review additional important documents and affirmatively consent to joining the research.
Access to Third-Party Products and Services: Through Lore Health LLC and our affiliates, you may have the option to access certain third-party products and services. You agree that using any third-party products or services is at your own risk. You may also choose to receive deliveries of certain third-party products from us at no cost to you. By choosing to receive deliveries, you agree to permit Lore Health LLC or our affiliates to verify your shipping address to help protect against identity theft.
Ability to Disable or Terminate Access: Lore Health LLC and our affiliates reserve the right to modify or discontinue, temporarily or permanently, our website or services at any time. We also reserve the right to determine, in our sole discretion, if you have taken an action that violates our Terms of Use. If you violate our Terms of Use, we may suspend or terminate your access to our website and services without prior notice. We may also suspend or terminate your account if you upload or post information that violates copyrights or intellectual property rights that belong to other people or companies.
Responsibility for Your Actions: You understand and agree that you are solely responsible for your actions and decisions related to using our website and services, and interacting with other people through our website and services. We do not perform psychological testing or background checks on people who may use our website and services. You should take all reasonable precautions in using our website and services, which includes but is not limited to: remaining anonymous; verifying information; and doing your own research.
Personal and Non-Commercial Activity Only: Our website and services are for your personal and non-commercial activities. You may not use our website or services for any other purpose, including any commercial purpose. You may not advertise, solicit, or offer to sell any products or services on our website or through our services, without express written permission from us. You agree not to trade, share, sell, or transfer any physical or virtual items that we license to you or third-party products you receive through our website or services. You agree not to copy, distribute, use, change, or publish any part of our website, except as allowed under our Terms of Use.
Registration: To access certain parts of our website and services, you may be asked to register and provide additional information. You agree that all information you provide Lore Health LLC and our affiliates is truthful and accurate to the best of your knowledge.
Notifications: We may send you mail or emails when we need to contact you about your account. You agree to receive business-related communications from Lore Health LLC or our affiliates and you acknowledge that these communications are not unsolicited commercial advertisements. You will have the opportunity to modify your notification preferences in your personal account at any time. You will have the opportunity to choose if you want to receive information from us in text messages. Any cell phone carrier fees for text messages are your responsibility.
Ownership of Website and Services: You acknowledge and agree that using our website and services does not give you ownership rights or other rights in this information or technology. All non-user generated information, third-party products, and services on this website and all technology used in connection with services provided through our website, are the property of Lore Health LLC or our third-party service providers.
Uploading and Posting User Information: Before you upload or post information through our website and services, you are required to review our Privacy Notice. If you choose to proceed with uploading or posting information through our website and services, you acknowledge and agree to provide us with a worldwide, perpetual, fully paid-up, royalty-free, unlimited, non-exclusive license that permits us to analyze, modify, aggregate, deidentify, or use the information in any manner consistent with our Privacy Notice. We will not sell user information under this license.
Responsible Use of Communication Services: You agree that you will NOT use our communication services to upload or post any harmful content. At Lore Health LLC’s sole and absolute discretion, harmful content is defined as but is not limited to information that is considered illegal, offensive, vulgar, obscene, pornographic, incendiary, indecent, threatening, abusive, racist, harassing, libelous, defamatory, or misinformation. It is possible that other users will upload or post harmful content to our website. Lore Health LLC and our employees, affiliates, and licensees are not responsible for these transmissions, but we will take action to remove harmful content from our website or services.
Reporting Harmful Content: We encourage you to report any harmful content on our website and services by pushing the Help button on Lore’s mobile app and website or emailing us at admin@lore.co with “Content Alert” in your email subject line and a description of your concern. We will directly respond to any reports of harmful content and describe how the incident is being handled. We may suspend or terminate a user’s access to our website and services for posting or uploading harmful content. You are responsible for any activities that take place under your username and password. If you become aware of any unauthorized use of your account, or any other breach of security, please contact Lore Health LLC immediately by pushing the Help button on Lore’s mobile app and website or emailing admin@lore.co with a “Unauthorized Account Use” in your email subject line and a description of the unauthorized activity so that we may promptly investigate.
Hyperlinks to Other Websites: Our website and services may include hyperlinks to other websites which are not maintained by or related to Lore Health LLC or our affiliates. You acknowledge and agree that we are not responsible for loss, damage, cost, or injury as a result of you choosing to access hyperlinks. We are not responsible for the content of any hyperlinked websites. Hyperlinks to other websites are accessed at your own risk.
Intellectual Property: You acknowledge and agree that the website, technology, and any third-party products you access, use, or receive through our website and services are all protected by intellectual property laws and other laws. No intellectual property rights are transferred or assigned to you by using the website, technology, or third-party products.
Observe Laws: You agree to comply with all applicable laws regarding your use of our website and services, and any third-party products or services you receive through Lore Health LLC or our affiliates. You are not permitted to use the website, services, or products to: violate any law; post information that advocates or could reasonably serve to encourage illegal, harmful, or violent activity; or discuss an intent to commit an illegal act or violate any law, rule, or regulation. If you are outside the United States, you agree to comply with all local laws.
Indemnity: You agree to indemnify and hold harmless Lore Health LLC and our partners, employees, directors, and affiliates, from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of our Terms of Use.
Disclaimer – Non-Reliance: You acknowledge and agree that using our website and services is at your own risk, including any third-party products or services you receive through Lore Health LLC or our affiliates. The information on our website and in our services is provided on an “as is” basis. It may contain errors and defects. Opinions, statements, or other comments should NOT be relied upon or construed as professional advice from Lore Health LLC or our affiliates. Also, we do NOT guarantee the accuracy or completeness of any information provided and we are not responsible for loss resulting from your reliance on such information. Subject to applicable law, any third-party products or services you receive through Lore Health LLC or our affiliates are provided on an “as is” basis. We are not the product manufacturer or service provider of any third-party products or services you receive. We do not sell or resell third-party products or services. You must look to the third-party product manufacturer or service provider for any warranties or guarantees. We do not warrant the safety, quality, or efficacy of any third-party products or services. Lore Health LLC and our affiliates disclaim all warranties of any kind, whether express or implied, including without limitation, any warranty of condition, merchantability, quality, title, or fitness for a particular purpose. We are not responsible for any taxes in connection with your participation in our website or services. If your jurisdiction does not allow limitation on warranties, your only remedy is to stop using our website and services.
Limits on Liability: To the maximum extent permitted by law, Lore Health LLC, our affiliates, service providers, employees, officers, and directors are not liable for damages or losses relating to your use of our website and services, or any third-party products or services you receive through us. You acknowledge and agree that Lore Health LLC and our affiliates are not liable for the conduct of users or their user-generated content on our website or in our services. This includes but is not limited to loss of revenue or profits, loss of data, loss of goodwill, pain and suffering, emotional distress, and damages that are incidental, direct, indirect, punitive, actual, consequential, special, or exemplary. You agree that we are not liable to you or any third party for modifying, suspending, or discontinuing our website or services. Your only remedy for dissatisfaction with our website or services is to stop using them. In no event will collective liability exceed the greater of $100 USD or the amount you paid Lore Health LLC or our affiliates, if any, in the past 6 months for use of our website or services. The limits in this section apply even if a remedy in this section fails its essential purpose.
Copyright Violations: We will terminate accounts of users who repeatedly post user-generated content that violates copyright law. If you believe our website or services contain information that has been copied in a way that constitutes copyright infringement, or your intellectual property rights have otherwise been violated, please provide a notice containing the following information to our copyright agent Copyright Compliance Department, Lore Health LLC, P.O. Box 431002, Minneapolis, MN 55443-5002, admin@lore.co:
Applicable Law: You agree that the laws of the state of Delaware, without regard to conflicts of laws provisions, will govern our Terms of Use and any dispute that may arise between you and Lore Health LLC or our affiliates. You agree that any claim arising under our Terms of Use must be filed within 1 year after the claim arose.
Severability: If any provision of our Terms of Use is found to be unenforceable or invalid, all other provisions will remain in full force and effect.
Waiver: The failure of Lore Health LLC or our affiliates to exercise or enforce any right or provision of our Terms of Use shall not operate as a waiver of such right or provision. Any waiver by us must be in writing and signed by an authorized representative.
Disclosures Required by Law: Lore Health LLC and our affiliates reserve the right to release any information, including personally identifying information, as necessary to satisfy applicable law, regulation, legal process, governmental request, fraud protection, enforce our contracts and agreements, or protect the rights, property, or safety of our users and customers. We reserve the right to fully cooperate with law enforcement authorities or court orders that request or direct us to disclose the identity of users believed to violate this Terms of Use.
If you have any questions regarding our Terms of Use, please contact us any time at hello@lore.co